Terms & Conditions

For online booking made on the web-page of Balmy Hotels,

The owner of the booking and the hotel are deemed as accepting mutually the validity of articles stated below.

1. General Conditions on Booking:

On the menu of Online Booking, as many room as you chose are booked for you at the indicated price. The prices included all taxes. Your booking is to be guaranteed once your payment is received by the hotel. Unpaid bookings give the hotel the right to cancel it.

2. Guarantee Booking – Payments:

For the booking to be included within the scope of guarantee, the booking price must be paid. Credit Card: In the Online Reservation Menu, you can make the full payment or 50% prepayment. For 50% prepayments, the remaining 50% will be charged 1 month before the check-in date. For payment by Bank transfer, please contact by Your bookings are guaranteed as in the confirmation mail sent to you by the system. 

3. Reservations can be canceled free of charge up to 30 days before check-in.When reservations are canceled between 29 and 15 days before the check-in date, 35% of the total accommodation fee is charged as No Show fee and the remaining payment is refunded. In case of cancellations with less than 14 days, the total accommodation fee (100%) will be charged as No show fee.All transaction costs belong to the owner of the booking in reimbursements. For non-cancelled bookings, if not checked in the hotel, the total cost of accommodation or prepaid amount is invoiced as No- Show. Paid amount is not reimbursed. 24 hours after the check-in hour, the hotel has the right to cancel the bookings which are not checked in yet. If the cancelled room is sold to another customer, the right for reimbursement is not given to the owner of the booking. If the hotel accepts the reimbursement of installments by credit card, the procedure of reimbursement is carried out within the framework of the refund conditions of the banks.

4 General Rules:

Balmy Hotels serves its customers in line with the concept of all included. The content of this concept is available on our webpage. ’The current condition has been acknowledged as a Force Majeure event due to the fact that as the epidemic disease of the respiratory tract known as coronavirus (Covid-19) poses a serious health risk globally, it was proclaimed by the World Health Organization as an “International Public Health Emergency” first and then a ‘Pandemic (Global Epidemic).’ The HOTEL may make alterations temporarily in conditions of the services to be provided within the scope of this Agreement, in line with the measures taken or to be taken by all the domestic institutions and organizations, particularly the T.R. Ministry of Interior Affairs, upon the recommendations of the Coronavirus Scientific Committee constituted within the T.R. Ministry of Health as well as the global measures taken for the prevention of the spread of the pandemic that is the subject matter of the said force majeure event. In such case, the GUEST acknowledges, declares, and undertakes in advance that he/she will not hold the HOTEL responsible for asserting violation of the Agreement, defective service, or any similar allegation and that it will not make any claim of rights and receivables against the HOTEL within the scope of the Nr. 6502 Law on the Protection of Consumers and other legislation. Your expenses except all included concepts are charged on your room bill and they must be paid before checking out. Check-in hour on check-in day: it is 14:00, Check-out hour on check-out day is 12:00. Please note your request for an early check-in at the moment of booking. Please get in touch with Reception for your requests to leave your room and the hotel after 12.00. An extra fee per person is charged for early check-in and late check-out. The Hotel and the owner of the Booking can make a contract under different conditions by agreeing mutually and written. The new contract is valid for the conditions stated on the Additional agreement. For the articles which are not stated on the additional agreement, this contract (Online Booking Rules and Conditions) applies. Our Online Booking Rules and Conditions contract is updated occasionally. The latest and the most valid one is available on

5. Pledge of Confidentiality and Our Security Policy: Credit Card Security has been configured using the most recent technology so that uninterrupted service may be offered to you round the clock.
Security of this website is provided by the world-famous web security company Sectigo SSL. This website holds a Sectigo RSA Domain Validation Secure Server CA Certificate.
(*) SSL ensures that the transmitted data can be decrypted strictly and only at the right address.
Before being transmitted, data are automatically encrypted and then can be decrypted by the right recipient only. The confidentiality and integrity of the operation and the data is protected through authentication at both sides. The power of an encryption method used in data traffic in relies on the key length. The key length is very important for data protection. The SSL protocol uses SHA-256 RSA encryption.

Information Security
www. Any sensitive and personal information received from users of is kept up to highest electronic and physical security standards, and is used in a system, accessible by only authorized personnel with prior user consent and in absolutely necessary cases, in compliance with applicable laws of Turkey and international regulations. undertakes and warrants that, without prior user consent, it will disclose sensitive and personal information received from users to no party under any designation for any reason whatsoever or share such information with no third party or in a way abuse the same. Name, address, phone and similar information is received to ensure that the service offered to you may be rendered in an error-free manner and without disruptions..

Confidentiality Policy
It is applicable to all the websites having the URL
If you see Balmy Hotels  otel logo on any website, this does not necessarily mean that these security rules are
applicable to that website. You must check the URL and make certain that it is a page really belongs to
Balmy Hotels  otel, as there may be people attempting to use our logo either without permission or for illintentioned 
purposes. In such cases, please contact us. Our address is: